To receive and assist patients to access appropriate healthcare professionals on the telephone, face to face and through online services. To process a variety of patient administration to support the effective day-to-day delivery of clinics and services that The Adam Practice provides.
To welcome all patients and visitors to the practice at reception in a courteous and professional manner, ensuring they access services as appropriate and providing additional support as required i.e. interpreters.
Answer incoming calls and process requests in line with current protocols.
To use the electronic appointment system, booking and cancelling appointments, maintaining and monitoring the system.
Carrying out a range of administration tasks relating to clinical services and patient care, including data entry on the clinical systems, extracting data, filing and scanning of documents.
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
Opening and closing practice premises and maintaining security.
The vacancies are offered on part-time permanent contracts with various days/hours.
Shift patterns as follows:
08:00 - 13:30 - 5.5 hours
13:00 - 18:30 - 5.5 hours
08:00 - 18:30 - 10 hours (not including a 30 minute unpaid break)
The Adam Practice is a partnership located across 5 surgeries in Poole, Dorset. This is an exciting opportunity to join our growing primary care team in a forward- thinking, innovative, general practice, which has a current CQC rating of Outstanding in Care.
Here are some of our many benefits we offer;
Access to NHS Pension Scheme and NHS discounts, 5 weeks annual leave (inclusive of bank/public holidays that fall in the holiday year). Entitlement is pro-rata for part-time employees.
Auto enrolment in NHS Pension Scheme.
Cycle to work scheme.
The purpose of the role is to:
Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team.
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
The Adam Practice
Lifeboat Quay Medical Centre
Lifeboat Quay
Poole
Dorset
BH15 1AE
https://www.adampractice.co.uk/ (Opens in a new tab)