Were looking for a friendly, proactive Medical Receptionist to be the first point of contact at Gordon House Surgery. If you thrive in a fast-paced, people-focused environment and want to play a key role in delivering high-quality healthcare, we would love to hear from you!
To be the first point of contact for anyone visiting the surgery or calling on the telephone and to provide a courteous and helpful service. It is a very busy and fast paced environment so excellent customer service is essential
To answer patient queries, follow up with hospitals and other organisations as needed.
To support the admin of the practice which includes scanning hospital correspondence, booking transport, sending referrals and managing tasks sent by the clinical team
Gordon House Surgery is a large training practice with 15,600 patients. We have 7 partners, 4 Salaried GPs a nursing team of 6 and a large reception and admin team.
Our mission is to provide an excellent, high quality health experience for all our patients.
It is a very friendly team and we have several team members working here for more than 25 years. We offer NHS pension and an employee benefits scheme.
The medical receptionist role is for an enthusiastic, positive, self motivated individual who can work both independently and as part of our growing team. Our reception team are the first link for many patients who come to the surgery.
The role varies on a day to day basis including greeting patients as they arrive and checking them in, collecting patient notes and ensuring that these vital records go to the right healthcare professional.
The day to day also involves using the clinical system and other software programmes to make appointments, book patient transport, book interpreters and deal with test results. in addition, responding to tasks from clinical and non clinical staff and liaising with community services and emergency services.
Our reception team meet regularly to discuss best practice and ways of improving our service, we work very closely with other teams within the practice and community.
Desired skills include
Efficiency and ability to multi task
Good communication skills
Discretion and respect for confidentiality
A friendly, sympathetic and reassuring manner
Great team working
Knowledge and use of microsoft office suite
Positive can do attitude
Flexibility
From time to time we ask our reception team to cover the annual leave of other team members through working paid overtime. Being flexible is important to us.
Reception
To act as the first point of contact for anyone visiting the surgery or calling on the telephone
To receive patients on arrival and direct them as needed
To provide a courteous and helpful service
To ensure patient confidentiality is respected at all times and to adhere to the Data Protection Act
To answer queries with regard to results or recent tests. this includes contacting the hospitals for those results if necessary.
Book hospital transport as needed
Open and close down the practice according to our checklist
Responsible for receiving and scanning clinical and non clinical correspondence, coding letters as per protocol and distributing to the relevant people
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Gordon House Surgery
78 Mattock Lane
Ealing
London
W13 9NZ
https://www.gordonhouse.nhs.uk/ (Opens in a new tab)