Practice Administrator

Job summary

We are a thriving GP Practice based in Deepdale we have a list size of just under 4000 patients. We work hard to provide a friendly, efficient, and caring service where the needs of our patients come first and foremost. Each one of us will work to ensure that each patient is treated courteously and with respect and receives the highest standard of care we can provide within the resources available to us.

Main duties of the job

The post-holder will be responsible for an efficient specialised secretarial support service to the clinical team and practice manager. This will include the processing of patient referral systems and oversight of reception functions. The post holder will also be required to provide front of house reception cover as required. During holidays and or sickness, the post-holder may be required to work additional hours to ensure adequate staffing levels. PLEASE NOTE the working hours for this role will be 12.30pm to 6.30pm Monday to Friday.

About us

We are a team of 1 lead GP, 2 locum GP's, 1 ACP, 1 Practice Nurse,1 GP Assistant, Practice Manager and robust administrative team.

Job description

Job responsibilities

Main Duties

Administrative and Secretarial Functions

1. To process clinical referrals to providers in a timely manner ensuring supporting documentation is provided where required and follow-up monitoring is maintained.

2. Prioritise all practice workload from the various workflow processes including tasks, emails, telephone and paper documentation.

3. Ensure reception team have clear direction on daily tasks and priorities to comply with targets and priorities

4. To support the practice manager in the delivery of a smooth efficient patient service and clinical organisation.

5. To cover reception functions in times of holidays and absence.

6. To understand and comply with Practice Safe-guarding Procedure undertaking and supporting the policy and maintaining relevant training standard required.

7. Extract the necessary data from correspondence using workflow optimisation and input this via clinical coding using SNOMED-CT, distribute as needed to other members of the team for action and follow-up actions specified.

8. Any other clerical duties as required from time to time in line with the needs of the practice.

9. Ability to work methodically and accurately, showing attention to detail with exemplary organisational skills whilst projecting a positive and professional image to all patients and visitors

10. Ensure a thorough knowledge of practice procedures and systems to ensure the administrative service is delivered to a high standard.

11. To process all non NHS work in a professional timely manner ensuring compliance with data protection standards and follow-up any financial payments due.

12. Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

Person Specification

Knowledge and skills

Essential

• Essential Skills
• Accurate typing skills
• Detailed Knowledge of Microsoft Office
• English and Maths GCSE Grade c or above
• Excellent Communication Skills
• (written and verbal)
• Ability to prioritise and organise workload
• Ability to handle difficult situations in a calm, efficient and professional manner
• Flexible appropriate to work
• Teamwork
• Attention to detail

Desirable

• Medical Secretary experience
• Understanding medical terminology
• Knowledge of EMIS
• NVQ Level 3 in Administration or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Guttridge Medical Centre - Dr Yerra Practice

Address

Deepdale Road

Preston

Lancashire

PR1 6LL

Employer's website

http://www.drjhasurgery.co.uk (Opens in a new tab)