Receptionist Administrator

Job summary

A medical receptionist/administrator is the primary representative of our GP Practice. A medical receptionist/administrator will need to be capable of handling patients needs and requirements; to ensure a good overall experience.

Receptionists/administrators need to have excellent verbal and written communication skills, to interact well with patients and colleagues, answer the telephone, and relay messages effectively. The front of house team are often juggling multiple responsibilities, so the ability to prioritise and manage time effectively is extremely important.

Main duties of the job

A GP receptionist/administrators main duties involve providing administrative and clerical support to ensure the smooth operation of the practice and a positive patient experience. This includes managing appointments, handling patient inquiries, processing paperwork, and maintaining patient records. They act as the first point of contact for patients, both in person and on the phone, and are responsible for directing patients to the appropriate services.

About us

We are a warm and friendly practice, which a fantastic work-life balance. You will be joining a well-established primary care team working with five other Streatham PCN practices. We have a mixed patient population with many generations of patients who have stayed registered with our practice for many years. We see ourselves as a traditional family GP Surgery and have established a good rapport with our patients. We are a training practice with a list size of just over 8000 patients.

Job description

Job responsibilities

A receptionist/administrator typically acts as the first point of contact for visitors and callers, managing the front desk and providing administrative support.Their duties include greeting guests in a friendly, professional and polite manner, answering the telephone, managing correspondence, and scheduling appointments.They also often handle administrative tasks like filing documents, data entry, and managing office tasks.

Person Specification

Experience

Essential

• Reception and admin experience in a health care environment.

Desirable

• Experience of working in primary care.

Qualifications

Essential

• GCSE grade A to C in English and Maths.

Desirable

• Previous experience of working in a healthcare setting would be preferable.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Palace Road Surgery

Address

1 Palace Road

London

SW2 3DY

Employer's website

https://www.palaceroadsurgery.co.uk/ (Opens in a new tab)