Operational Coordinator

Job summary

Here at NEMS we are looking for Operational Coordinators' who are keen to join the team!

Are you organised? Experienced in working with the public? Looking to give back to the community? This could be the perfect role for you.

Main duties of the job

The Operational Coordinator is a key member of staff whose role is to support operational effectiveness of the NEMS CBS Out of Hours and all NEMS CBS Operational Coordination Contracts.

The main purpose of this role is to work with the Shift Leader to ensure efficient and effective administrative service to the Out of Hours Services including clinicians and patients.

About us

NEMS CBS is a high quality, high performing; not-for-profit organisation which delivers integrated urgent care and urgent primary care services to over 1 million patients. Responsive, adaptable and continually evolving, we have a reputation for delivering locally-tailored, safe, effective and cost efficient services with high levels of patient satisfaction.

NEMS currently operates 3 main services: (1) Integrated Urgent Care across Nottinghamshire serving a patient population of over 1 million, including home visiting, remote consultation and clinical assessment services; (2) Urgent Primary care provision located within the A&E Department at QMC, (3) A 24-hour walk-in urgent primary care service adjacent to Kings Mill Hospital A&E, Mansfield.

Core NEMS Workforce Benefits:

• 25 days of holiday entitlement + bank holidays (pro rata)
• NHS Pension
• Access ongoing continuous professional development
• Regular clinical supervision
• Flexible working options
• Employee Assistance Programme
• Opportunity to participate in service development and improvement
• Free tea & coffee
• Eye Care Vouchers

Job description

Job responsibilities

• Receive, assist and direct patients accessing NEMS services in a courteous, efficient and effective way.
• Answer calls in a professional manner in accordance with the service agreements.
• File paperwork.
• Computer data entry/data allocation and collation, processing and recording information in accordance with procedures.
• Regular patient contact to ensure that NEMS CBS requirements are met.
• Assist the Shift Leader and Service Managers.
• Co-ordinate home visits and patient transport.
• Liaise with staff at 111 and other medical organisations.
• Receive and assist service users and providers in a courteous, efficient and effective way.
• Ensure only authorised personnel enter the building and follow relevant data protection and security procedures.
• Provide assistance and support to new members of staff.

Person Specification

Knowledge

Essential

• Proficient in the use of computers, with a willingness to learn to use any computer systems that NEMS requires in its new services.

Values & Behaviours

Essential

• Flexible attitude to work.
• Willingness to learn and adapt to changes.
• Ability to deal with confidential, sensitive and distressing information.

Qualifications

Essential

• Educated to a minimum of GCSE or equivalent standard, including English at Grade C or above

Experience

Essential

• Previous experience of dealing with members of the public in a customer service environment

Desirable

• Experience of working within the NHS
• Experience in dealing with customer complaints

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NEMS Community Benefit Services Ltd

Address

Forward House

Station Street

Nottingham

NG2 3AJ

Employer's website

https://nemscbs.net/ (Opens in a new tab)

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