Medical Secretary

Job summary

• To provide high quality medical secretarial support to GPs and colleagues
• Advise patients on all general enquiries, explain procedures etc to assist patients in accessing practice services effectively
• Process appointment requests from patients by telephone and in person, care navigating patients to the most appropriate service (internally or externally)

Main duties of the job

• Provide high quality, personal secretarial service to GPs
• Responsible for: hospital bookings, hospital referrals, meetings management, office management, invoicing and credit control as required.
• Managing the GP Plot / Paramedic clinics
• Arrange locum cover and liaise with locums about dates and bookings
• Manage practice room planner
• SARS via iGPR / request from solicitors
• Private work invoicing
• Medical student rotas and induction
• Resolve patient queries, whether in person or via the phone or email in a professional manner

About us

The Oak Tree Health Centre was opened in 1997 to offer a comprehensive range of health care services to the people of Didcot and its surrounding area, and in particular the residents of the Ladygrove Estate.

We provide a happy, friendly, family-oriented service, whilst at the same time striving to be at the forefront of General Practice thinking and providing first-class healthcare.

Job description

Job responsibilities

The role entails dealing with patient enquiries face-to-face and by telephone in a very busy GP Practice. This is a demanding and challenging position in a constantly changing health environment.

We are ideally looking for someone to work a mixture of morning and afternoon shifts. Flexibility to cover additional hours during busy periods or when colleagues are on leave is essential. Shifts will be between 7.30 am and 20.00 pm Monday to Saturday.

The ideal candidate will need to have excellent customer care skills and the ability to work accurately under pressure with attention to detail. To have excellent communication skills is also essential in this role. You would need to be organised, well presented, personable, polite and patient.

To have an understanding of our primary care systems is desirable, but not essential as full training will be provided to the successful candidate to enable them to undertake the full range of duties associated with the role.

Person Specification

Experience

Essential

• The ideal candidate will need to have excellent customer care skills and the ability to work accurately under pressure with attention to detail. To have excellent communication skills is also essential in this role. You would need to be organised, well presented, personable, polite and patient.
• To have an understanding of our primary care systems is desirable, but not essential as full training will be provided to the successful candidate to enable them to undertake the full range of duties associated with the role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Oak Tree Health Centre

Address

Oak Tree Health Centre

Tyne Avenue

Didcot

Oxfordshire

OX11 7GD

Employer's website

https://www.oaktreehc.co.uk/ (Opens in a new tab)