Receptionist Administrator

Job summary

Ward 305 is a fast paced 31 bedded Medical ward specialising in Gastroenterology.

We are looking for warm, friendly and welcoming staff to join our team. This is a front facing role, you will have interactions between staff, patients and their relatives. We require a warm and friendly person to initially greet women when they first arrive to the department.

A 4 week supernumerary period with training would be provided with ongoing training and development.

Contact us for an informal visit or a chat. This is a very rewarding role.

Main duties of the job

• Receive/welcome visitors onto the department and inform the nurse in charge or the senior sister of any query they may have.
• To use patient administration system and other Trust applications required to support the patient's admission.
• Responsible for dealing with all queries, either via telephone or face to face promptly and efficiently.
• Responsible for completion of general administration tasks, including filing, photocopying, completion of the admission/discharge book, GP and clinic letters, arrangement of patient follow up appointments, all case-note preparation for admissions, ensuring tests/investigations are correctly completed.
• Order and maintain the departments supplies as necessary and in accordance with Trust policies.
• The successful applicant will need to have experience dealing with the general public, they will have good IT skills and remain calm under pressure in this challenging role. You will require strong communication skills as you will be providing an effective face to face/telephone reception service using verbal and written communication to liaise with patients, relatives, staff, wards/units, directorates and external agencies/people to support the delivery of an efficient patient service. You will be required to demonstrate sensitivity and discretion. Closing date of applications: 3 February 2025 Interview date: 17 February 2025

About us

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

Job description

Job responsibilities

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers

Person Specification

Qualifications

Essential

• Good english language evident from application form & interview
• GCSE or equivelant in English

Desirable

• Qualification in word processing/ IT skills

Experience

Essential

• Basic Computer skills
• Excellent communication skills

Desirable

• Customer Care Experience
• Familiar with healthcare IT systems

Knowledge

Essential

• Evidence of effective verbal - face to face/telephone, non - verbal, written communication skills

Desirable

• Receptionist experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Royal Derby Hospital

Uttoxeter Road

Derby

DE22 3NE

Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)

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