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Service Manager

Job summary

This post is fixed term for 18 months to meet the needs of the service.

The role of the 8a Service Manager, working within the Primary and Community Care Group, provides an excellent opportunity for an experienced, motivated and passionate primary care manager, to be responsible for the management of primary care general dental and optometry services across the CTM University Health Board footprint.

The successful candidate will have exceptional knowledge on dental and optometry contract management with demonstrable experience in service planning and managing service change. We are looking for a manager who can come and make a difference to our team and provide inspirational leadership, alongside the day to day-management. The service manager will have experience of managing teams, with the ability to maintain the supportive team environment we have created and provide opportunities for continued learning and development.

Main duties of the job

Successful candidates must be experienced and professional leaders and have experience of working in a Primary Care, knowledge on the dental and optometry contracts would be benefical.

You will be a confident communicator with colleagues and stakeholders alike.

You will be able to deliver on strategic objectives for primary care and the wider care group.

You will report to the Directorate Manager and contribute with the senior management team to ensure operational plans and performance are closely managed, providing solutions to resolve difficult operational issues.

You will work closely with the senior management team, to develop and implement the Integrated Medium Term Plan and operational strategies, ensuring that systems and processes are in place to comply with relevant legislation and governance requirements

Above all, you will have ambition and drive needed to work within an environment of change and innovation.

Please see the attached job description for more information about this role and the main duties.

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn't mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing candidates. This isn't 'fluency', just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see the 'Croeso Candidate' booklet below.

About us

Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.

We live by our core values:

  • We listen, learn and improve
  • We treat everyone with respect
  • We all work together as one team

We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Experience

Essential

  • Management experience in Primary Care.
  • Proven experience managing primary care services.
  • Planning and strategy development processes
  • Good IT Skills and knowledge of Microsoft Packages.

Knowledge

Essential

  • Excellent technical knowledge of primary care contracts, commissioning services and policy frameworks .
  • Sound knowledge of governance systems and frameworks.
  • Understanding of the key strategic challenges facing the NHS.
  • Good general knowledge of the local and national political environment and the associated constraints

Qualifications

Essential

  • Educated to Master's Degree Level or possess skills, knowledge and experience to its equivalency.
  • Suitable post graduate management training/qualifications or equivalent experience.
  • Evidence of ongoing development and education

Skills

Essential

  • Ability to lead and influence managers, clinicians, staff and partners.
  • Strong team leader and player, with openness and willingness to share best practice.
  • Ability to motivate and enthuse, and to innovate and deliver solutions to corporate problems.
  • Excellent presentational and communication skills, both written and oral. Excellent negotiation and facilitation skills.
  • Strong analytical skills and ability to interpret complex information, and simplify problems.
  • Proven ability to meet deadlines and work under pressure including ability to multi task across a range of high profile and contentious work areas.
  • Ability to work under own initiative, self-motivated with a 'can do' attitude.
  • Patient focused with an understanding of the specific challenges facing primary care services.
  • Able to quickly assimilate highly complex information with the ability to prioritise, make judgements and problem solve without detailed preparation.
  • Leads by example with high standards of professionalism and credibility.

Desirable

  • Ability to speak Welsh at Level 3 or above.
  • Public engagement and public speaking.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Cwm Taf Morgannwg University Health Board

Address

Keir Hardie Health Park

Aberdare Road

Merthyr Tydfil

CF48 1BZ


Employer's website

https://joinctm.wales/ (Opens in a new tab)

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